When there is a conflict at work, mediation can help to repair relationships.
A neutral person (a mediator) holds the meeting. They do not take sides. They are there to assist everyone in finding a solution that they can all accept.
Mediation does not involve deciding who is right or wrong. It looks at ways to work together in the future.
Mediation can be a fast way to settle a disagreement at the workplace. Mediation is:
- Less formal
- Flexible
- Voluntary
- Usually not legally binding
Mediation can help to repair relationships in the workplace by:
- Finding solutions to which everyone can agree
- Communication is key to improving business
- Everyone involved should be able to control what is finally agreed.
Mediation has many advantages. Mediation can, for example, help:
- Reduce stress
- Keep valuable employees
- Avoid formal procedures such as employment tribunals
- Stop more grievances from being raised
- Avoid paying high costs for employment tribunal claims, for instance.
The outcome of mediation can be flexible and decided by all parties involved. The outcomes of mediation could include:
- An acknowledgement of the views of both parties
- A commitment to change behaviour
- A commitment to review the agreement regularly
- An agreement to distribute work more fairly, and give more responsibility
The process is voluntary and confidential. You do not need to participate in mediation if you don’t want to. The mediator will decide with all parties involved how and what information may be shared outside of the mediation. For Workplace mediation, go to //risehr.co.uk/services/workplace-mediation/
Mediation is a useful tool
Mediators can help resolve disputes at work. It can be used to:
- Prevent bullying and harassment
- Ease communication problems
- Calm personality clashes
- Avoid relationship breakdowns
Mediation is generally not used to settle disputes, such as those involving pay or dismissal issues or misconduct.